If a stock item has not met your expectations we will gladly allow you to return it for exchange, refund, repair, or credit within 30 days of purchase. Please return the stock item in its original condition (uninstalled) and packaging in order to exchange or receive a refund or credit.
Items purchased in large quantities or bulk quantities are not returnable and are non-refundable.
Special Order Merchandise Policy (if applicable)
An item not classified as stock is considered special order merchandise. By signing below you acknowledge that special order merchandise is not returnable and is non-refundable.
Our sales force makes recommendations using standard industry guidelines only. Please be aware that actual colors may vary slightly from color samples and printed material. We encourage you to verify specifications for special order merchandise before confirming a purchase.
Lead time on items that are normally in stock but are currently sold out is usually two to three weeks unless otherwise stated. Lead time to receive special order merchandise is usually two to three weeks unless otherwise stated. Lead time for custom designs is a minimum of ten to fourteen weeks. Lead times are subject to change in the event that a manufacturer modifies an items availability.
Installation Agreement TECL #20780 (if applicable)
By signing below you agree to pay the labor charge quoted and recognize that the labor charge quoted is based on the information you provided. You also recognize that the labor charge quoted covers basic installation and you take responsibility for any additional fees that may occur to complete the installation. In the event that our installers cannot perform an installation due to incomplete or inaccurate information you provide a $95 non-refundable trip charge will be assessed. In addition, our installers will only install merchandise provided by Carol's Lighting and we instruct them not to install merchandise you acquire from other sources.